Greg Williams
Building the firm that MSPs weren’t willing to be — senior-engineer-first, client-outcome focused, and built for the complexity of modern IT.
Professional Summary
Greg Williams founded IT Solutions Group in 2011 with a clear conviction: the traditional MSP model was broken. By routing clients through layers of account managers and ticket queues rather than connecting them directly to senior engineers, most IT firms were delivering the wrong thing. Greg built ITSG differently — a co-managed, senior-engineer-first model that has since grown to serve clients ranging from regional SMBs and local governments to Fortune 25 enterprises. His background as an HPE Account Manager gave him a deep understanding of enterprise technology and the channel relationships that underpin it.
Over his career, Greg has managed large-scale, multi-national IT rollouts and built a long track record delivering complex infrastructure projects spanning Virtualization, Storage, Big Data, Business Continuity & Disaster Recovery, and Cybersecurity. That depth of hands-on experience is precisely what shaped ITSG’s engineering-first philosophy — clients don’t need someone to manage a ticket, they need someone who has already solved the problem. It’s a standard that has earned the trust of some of the world’s most demanding organizations and kept them coming back.
Today, Greg is leading ITSG through its most significant strategic evolution: pivoting into AI-driven managed services that extend the firm’s foundational strengths into a new era — one that encompasses Security, IT Governance, and intelligent automation at its core. By anchoring next-generation solutions in decades of real-world IT expertise, ITSG isn’t chasing the AI wave — it’s shaping what AI-driven managed services should look like for the organizations that depend on them most.
Three Areas of Expertise
Enterprise Infrastructure
Large-scale, multi-national infrastructure rollouts spanning Virtualization, Storage, Big Data, and Business Continuity & Disaster Recovery. Proven delivery across the full project lifecycle for some of the world’s most demanding organizations.
Client-First Delivery Model
Architect of ITSG’s co-managed, senior-engineer-first service model. Deep expertise in HPE channel relationships, enterprise technology partnerships, and building long-term client trust across SMB, public sector, and Fortune 25 environments.
AI-Driven Evolution
Leading ITSG’s strategic pivot into AI-driven managed services — anchoring intelligent automation, IT Governance, and Security in decades of real-world infrastructure expertise. Shaping what AI-ready managed services look like for the organizations that depend on them most.
Signature Strengths
Contrarian Clarity
Founded ITSG on a conviction that the dominant MSP model was fundamentally broken — and built something better. Consistently able to identify what the market gets wrong and design a more effective alternative.
Enterprise-Scale Execution
Proven track record managing large-scale, multi-national IT rollouts for some of the world’s most demanding organizations. Delivers complex infrastructure projects on time and without the typical MSP hand-off delays.
Channel & Vendor Depth
Career-long relationships with HPE and the broader enterprise channel ecosystem. Translates deep vendor knowledge into genuine client advantage — better pricing, faster escalations, and technology fit that holds up in production.
Strategic Foresight
Currently leading ITSG’s most significant evolution — a disciplined pivot into AI-driven managed services grounded in real-world IT expertise. Brings the same methodical, client-first thinking to emerging technology that he has always applied to infrastructure.
