Frequently Asked Questions

Most managed service providers route you through account managers and ticket queues before you ever speak with someone technical. At ITSG, senior engineers are at the center of your strategy from day one — no handoffs, no layers of support tiers, no delay between the people who understand your problem and the people solving it. You work directly with the engineers who built your plan.

We work with Fortune 500 IT directors, regional supply-chain companies, public sector organizations, and municipal clients. Our sweet spot is organizations that manage complex IT environments and need experienced, senior-level expertise — whether you're planning a major infrastructure overhaul or just need a trustworthy partner for ongoing operations.

Co-managed IT means we work alongside your existing internal IT team — augmenting capacity, filling expertise gaps, and handling specialized projects without replacing your staff. It's ideal for organizations that have some internal IT resources but need deeper technical depth or additional bandwidth for strategic initiatives. If your team is stretched thin or lacks expertise in certain areas, co-managed IT is likely a strong fit.

Our office is in Novi, Michigan, and we have deep roots in the local and regional market. That said, we support clients with distributed or remote environments as well. Contact us to discuss your specific geography and how we can best serve your needs.

Our core service areas include IT consulting & strategy, infrastructure assessments & compliance reporting, 24/7 monitoring & management, co-managed IT, as-a-service solutions (backup/DR, firewall, help desk, endpoint protection), and cybersecurity services including vulnerability audits and penetration testing. Visit our Services page for a full breakdown.

Yes. Our assessments and reporting services include compliance documentation and reporting for frameworks such as HIPAA and SOC 2. We also conduct vulnerability assessments and security posture reviews to help identify and close gaps before they become liabilities.

Yes. We offer on-demand IT staffing for short-term projects, specialized technical needs, or to cover gaps in your team — without requiring a long-term managed services contract. This is a great option when you have a specific initiative, a surge in demand, or a skills gap that doesn't justify a full-time hire.

Absolutely. AI readiness and integration planning is part of our consulting practice. We help organizations assess their existing infrastructure, data environment, and workflows to determine how AI tools can be incorporated safely and effectively — with measurable ROI — without chasing hype or exposing the organization to unnecessary risk.

We have established partnerships with HPE, Aruba, Fortinet, Veeam, and Kaseya, among others. These relationships mean you benefit from proven enterprise solutions delivered by engineers who know how to implement them in real-world environments — not just in a lab setting.

We start with a discovery conversation — no templates, no pressure, no canned sales pitch. A senior engineer will take time to understand your environment, goals, and constraints before making any recommendations. We don't believe in one-size-fits-all IT, so we won't propose a solution until we understand your situation.

Our engagement models vary depending on the type of service. Managed services typically involve a service agreement, while project-based and on-demand staffing engagements are more flexible. We're happy to discuss what structure makes sense for your organization during an initial consultation.

For clients on our monitoring and management plans, we provide proactive alerting and incident response — meaning we're often aware of issues before you are. Response time commitments are defined in your service agreement and scoped to the criticality of your environment. Contact us to discuss SLA options that fit your needs.

You can request an assessment directly through our Contact page or by calling us at (248) 994-8075. We'll scope the engagement based on your environment size, objectives, and any compliance requirements you're working toward.

We offer both project-based and ongoing managed service engagements. Pricing is tailored to your environment, scope, and service level — we don't publish flat-rate packages because every client's needs are different. The best way to get an accurate picture is to schedule a consultation, where we can provide a clear, no-obligation proposal.

Yes. Many of our long-term client relationships began with a single project or assessment. We're invested in building partnerships that grow over time, and we're happy to start wherever makes sense for your organization — whether that's a one-time infrastructure review or a full managed services engagement.